I called and made an appointment a few days ago because I had one of my back teeth causing quite a bit of pain every time I eat. I got an appointment and was happy to know something would be done.
I arrived for my appointment and was shown to the chair. Never did the woman introduce herself. I thought maybe since I'd called for a specific issue rather than a checkup, maybe she was the dentist who would help. No, she just did X rays. Doctor Hjorth stopped by and said he needed more Xrays. The whole mouth. Okay, I guess. while I'm here. He came back, told me how many cavities I had, and said the desk would check with my insurance to see how much they'd cover. Uh, ok- but what about my tooth. He did mention in passing that it had a cavity, but had said nothing about what would be done about it. It's causing pain- the reason I called, remember.
So I thought (since he hadn't so much as said goodbye) that we were just going to wait to hear from the insurance and then he'd do something. I sat there a moment and the woman said "You're all set, you can go to the desk now". When I had stood there for awhile, the desk person said I was all set and hadn't needed to wait for her. She explained that they would contact me when they heard from the insurance about 'how much I would be responsible for'. Now, it's not her fault, she hadn't seen the exam, but I hadn't even been told what was going on, other than a mention of a number of cavities, and a quick mention from Dr. Hjorth that I should get a tooth pulled and have a root canal on another. These are teeth that ARE NOT CURRENTLY BOTHERING ME AT ALL. So now insurance is being checked for procedures I didn't OK and am only vaguely aware of, to see how much I'll 'be responsible for', and you still didn't fix the tooth I came in about, didn't make any mention of how it would be fixed, and didn't say one thing about what I should do in the meantime to lessen the pain that led me to call your practice in the first place. I am not a stupid person, but my visit to Dr. Hjorth sure did make me feel stupid. I suppose for thinking that when you call a dentist saying you have an aching in your tooth and jaw, he will do something about that pain.
I guess he'll just do a full dental exam and start adding up the bill. It's like going to a bike shop to get a flat tire fixed, and instead getting back a list of everything the bike needs to race the Tour De France, and a bike with a flat tire.
Wednesday, March 19, 2014
The Dentist Post, v.2
A few weeks ago, I went to tut he dentist. I'm not scared of the place, but I don't enjoy at all the feeling of loss of control I seem to always get at the dentist's office. X rays, insurance, all of it seems to run itself without anyone asking what I want. So after a less-than-stellar visit, I was pretty much overflowing with 'See, just like I said', and thoughts along those lines. And then I checked my email and got a 'customer experience survey'. Here's what I wrote to them.
Posted by Rob Kristoff at 4:22 PM